By Therese Dodd, BA, MBA, RN, CPHQ, FNAHQ, Sarah Cannon Director, Quality Improvement
The ASBMT Administrative Directors SIG Quality Working Group and the FACT Quality Management Committee are partnering on a project to identify opportunities to increase Quality Managers’ resiliency. The first step of this initiative was to develop a 59-question electronic survey, targeting HCT/CT/CBB Quality Managers, in order to collect data on their personal resilience and their perceptions of the benefits of improved resilience. Key takeaways from preliminary analysis indicate that:
• Strategic drivers for increasing Quality Manager resilience must be identified and deployed in order to recruit and retain proficient personnel who are both productive and able to support others in the program.
• Program administrators must understand the complexity and responsibility of the Quality Manager role and be engaged in supporting appropriate Quality Manager staffing levels, professional development and increased resiliency.
For complete details regarding the survey and its results, review the poster displayed at the 2018 BMT Tandem Meetings.